FREQUENTLY ASKED QUESTIONS
1. How long will it take for me to receive my book?
We aim to dispatch all books within 2 working days of receiving your order. Books are sent to UK addresses using first class post . According to Royal Mail delivery time is 2 days. (We do not sell directly to overseas addresses, but you can buy the Kindle version on Amazon.com and the paperback version from Amazon.co.uk).
Occasionally mail will be subject to delays which are beyond our control. If you are concerned that your book is overdue then please email us and we will be happy to deal with your query.
2. How much is postage and packing?
Postage is based on Royal Mail rates for First Class UK and First Class Airmail. The postage and packing charge also includes a small amount for envelopes and processing. The rates are currently:
UK £1.50
3. How will I receive my E-Book?
On payment you will receive an email containing your E-book. Please ensure that you have used an email address that you check regularly and that you have added info@redraftpublishing.co.uk to your ‘Safe Senders’ list.
4. I haven’t received my E-book, what should I do?
If you have paid and not received an email with your book attached then please first check your spam folders/junk mail folders, as the email may have been blocked by your spam system. If you still cannot find the email then please send us an email at info@redraftpublishing.co.uk . Once we have confirmed your order we will be happy to email you a replacement copy.
5. I haven’t received my paperback book, what should I do?
If you haven’t received your book within a reasonable period of time (please see question 1 above for delivery times) then please email us at info@redraftpublishing.co.uk.
6. I don’t want to order over the internet, how can I buy a copy?
You can buy a copy of the paperback book by sending us a cheque. Please click here for details.
7. I don’t live in the UK, how can I get a copy?
We do not sell the paperback directly to overseas addresses, but you can buy it from Amazon.co.uk. The pdf E-book version is available from this site and the Kindle version from both Amazon.co.uk and Amazon.com.
8. My question isn’t listed here
Please email us with your questions at info@redraftpublishing.co.uk